Stakeholder Research

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Solutions

Stakeholder Relationship Consulting

  Relationship Measurement

  • Evaluate overall performance vs needs and expectations
  • Relationship modeling and relationship drivers
  • Consistency of performance across touchpoints
  • Strengths, weaknesses and differentiators 

         

  Touchpoint Experience Design

  • Processes to optimise performance and ensure service quality
  • Prioritise resource allocation
  • Identify improvement thresholds and performance targets

  Customer Churn & Win-Back

  • Identify at risk stakeholders
  • Reveal compelling win-back offers
  • Discover proactive strategies and tactics to prevent defection
     

  Employee Engagement

  • Maximise the engagement and performance of your employees
  • Highlight the enablers and blockers to individual and team level effectiveness
  • Clear insight to help focus your people strategy, and make best use of resources

     

 

About Customer Power

Study Background

Contact Us

For more information contact us on:

+44 (0) 20 8832 1600

info-uk@harrisinteractive.co.uk